PissedConsumer Club

Contact Information

Payoneer Website:

Payoneer Help Center:

Corporate Office Address:

Payoneer Inc.
195 Broadway, 27th floor
New York, New York 10007
United States

Payoneer Customer Service Reviews

1.4 / 5
Bad
Mishal R Wio
Unable to Access Account
stars-rating stars-rating stars-rating stars-rating stars-rating
4.0

I never came across such an awful customer care experience. Suddenly I cannot access my account even though all details are correct.

Sent an email to their customer care team, in response they asked my verification documents and no response till date.

Verification process almost takes a week. Really poor customer service.

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Sannah M
I cannot access my account and have no where to contact Payoneer
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1.0

I got logged out of my account which I withdraw funds monthly. I have no idea why my password and phone numbers changed.

I tried contacting support but I cannot afford to wait two business days for thier response. That is ridiculous really. I need to make a withdrawal asap and I am so frustrated. I contacted them on all social media platforms but nothing helps.

I wish I could change from using this service provider. Zero customer care and assistance.

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How Good is Payoneer's Customer Service?

Mohammed M Sdh
Mohammed M Sdh
Feels Disappointed | Nov 18, 2022

I couldn't even get my Payoneer emailHow can I recommend this bank to someone else?

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Ayoyinka O
Ayoyinka O
Feels Disappointed | Nov 17, 2022

Stayed on the line that has only 2 customers in que for over 10 mins till my airtime expired because am calling from Nigeria

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Rebecca K Mkw
Rebecca K Mkw
Feels Neutral | Nov 15, 2022

It’s will be batter if you don’t close the call server’s for any emergency calls
Some of us we need to call to understand what the problem we had
Not to leave the number while we need help !
Thanks

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Danylo L
Danylo L
Feels Disappointed | Oct 31, 2022

Horrible

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Sylus Paw
Sylus Paw
Feels Disappointed | Oct 12, 2022

I m very disappointed because my last caller told me to hold and she hanged up the call......

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Dwight H Yva
Dwight H Yva
Feels Disappointed | Oct 11, 2022

I am again without access to funds for the same reason as the first time and I'm in a foreign country without money.

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Summary of Payoneer Customer Service Calls

4K TOTAL
CALLS
05:06 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Payoneer?

Account Question:

  • “I cannot log in”
  • “Forgot Email”
  • “Account activation”

Payments and Charges Question:

  • “Receiving payments”
  • “I haven't received my tunecore payment.”
  • “Deposit”

Request for Information Question:

  • “Concerned for account approval”
  • “Verification issues”
  • “Trying to join have questions”

Cards Question:

  • “My card has expired and I need to renew it”
  • “Virtual card”
  • “I need my payoneer card”

Product/ Service Question:

  • “Unreceived withdrawal”
  • “I can't connect my Payoneer with tango”
  • “Money withdraw”

Activation/ Cancellation Question:

  • Want to cancel one payment
  • “To renew my number for verification”
  • “Cancel a payment”

Shipping and Delivery Question:

  • “I did not get my money”
  • “I didn't receive any update about my USD card”
  • “Cant get them”

Staff Question:

  • “Providing services for LLS”
  • “Global Service payment Verification issue”
  • “Global Service payment issue”

Return/ Replace Question:

  • “Change account information; i cannot receive and have never received any proceed from sales”
  • “Need to change my name”
  • “I need to change my country of residnecy”

Refund Question:

  • “Need refund to my payoneer account because I had made an error when writing the bank account in which money was sent to.”
  • “To refund an illegal payment”
  • “Refund”

Employment Question:

  • “I just need to fix my salary and i want to hold it because i transfer it to wrong bank account. Please hold my money to so that i would be transfer to wrong bank account.Your response is so important please do something”
  • “Follow up of pending salary”
  • “Because i need to get paid”

Other Question:

  • “I changed my phone number”
  • “Merhaba ben 4 yıl önce payoneri kullandığım için numaramı değiştim şimdi hesabıma giremiyorum lütfen yardımcı olurmusunuz”
  • “Merve akcay”

About

Summary

Payoneer (NASDAQ: PAYO) is the world’s go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy.Since 2005, Payoneer has been imagining and engineering a truly global ecosystem so the entire world can realize its potential. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading digital brands like Airbnb, Amazon, Google, Upwork and Walmart, Payoneer offers a universe of opportunities, open to you.www.payoneer.com

Payoneer reviews and complaints

Payoneer is ranked 142 out of 3936 in Financial Services category

Official Company Name

Payoneer

Area Served

Worldwide, Europe, Asia, USA, UK

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