If you do business with Payoneer, consider any money that goes into the account a tuition payment, because you will soon be schooled on how to get fleeced.
You can call them, email them, chat them, it will all end the same. Customer service person will be rude and act annoyed with you from the start, no matter how polite you are. You will hear all sorts of key phrases explaining that the reason there is a "delay" in getting your money is because they are a "regulated company". Ask them who regulates them. "We can't tell you that, for security reasons."
Everything is "for security reasons." They will ask you for documents, you send the documents, wait and wait and wait, then then suddenly your account is blocked. Why? "For security reasons." We can't give you that information, sir. All I can tell you is that you need to wait and the investigation team will contact you when they have finished the investigation. But it's been 2 months already. "I understand your frustration sir, but we have to complete the investigation before we can release the funds, you just need to wait." How much longer should I wait? "I can't tell you for certain sir, but they will contact you when they have finished the investigation." May I speak to the investigator? "No, sir. The investigators do not talk to anyone." How do they do an investigation without talking to anyone? "I can't tell you that sir, all I can tell you is that you need to wait."
By being based in several different countries, they seem to avoid any one country taking ownership of them for regulatory purposes, and they portray this as though it is a security benefit to you. If you ever get your money out, you will be one of the lucky ones.
Product or Service Mentioned: Payoneer Account.