I received transfer via their Global Payment Service. Even though I received transfers from the same address numerous times before, this time they froze the assets and demanded additional information from me:
- personal website
- email correspondence.
I don't have personal website, nor I think I should sign a contract when working on small freelance jobs. My clients are citizens of foreign countries and I don't have the legal skills to pursue dispute resolution in different countries. As such, a contract would not offer any additional security.
I informed them immediately that I don't have contract and personal website and I submitted the email correspondence. After one month, numerous chats and one email, they informed me that the transfer was canceled and the money will be sent back to the sender.
It was never suggested that in order to use their Global Payment Service, I must have contract and personal website.
Essentially, when you are dealing with Payoneer, you don't know what you are dealing with.
You don't know the rules and they come up with new demands ONLY after you receive funds.
They may let transfer of 100-200USD go through, but when sum of 800USD arrives for your account, they'll freeze the assets and demand additional information you were not aware was needed in the first place.
When dealing with Payoneer you are subject to nasty games they are playing with their customers:
- You essentially don't know what you are dealing with
- They don't publish what is needed to receive transfers and come up with new demands only after funds arrive
- Slow and ineffective review process
Reason of review: Bad quality.
Preferred solution: N/A.