Not resolved

Update by user Nov 08, 2018

Update 8.11b: So better to think twice when you think about registering at Payoneer. I got mail from Payoneer about canceling transaction after 14days even all facts are same like it was at first day of regular transaction: "We are sorry to inform you that your access to Payoneer’s Global Payment Service has been discontinued, and the following payment could not be delivered to you: This payment will be returned to ...............

in the next 1-3 business days, and you will not be charged a fee for it. Please note that you may continue to access your funds and receive payments from our partners.

The reason for this change in your access to Payoneer’s services is a violation of our Terms & Conditions. We apologize for any inconvenience." Thanks

Update by user Nov 08, 2018

Update 8.11a: Transaction still status "Pending", new requests came from Payoneer: 1. Customer contact explanation 2. Email correspodence

Update by user Nov 07, 2018

Hello, it seems things are going to be better as it should have been 5 days ago, now I received one more answer from Payoneer Customer Care as bellow (now with respect and appologies): "...I am truly sorry that thus far you find our service to be disappointing. -- I apologise for the inconvenience.

..... as a regulated Money Services Business we are required to comply with a plethora of regulations ....... This is what drives our requirements to accountholders to provide various information and documents concerning the payments that they receive. Unfortunately, there was a regrettable delay with handling your e-mail request ...

to expedite the review of the payment. Furthermore, once our Payments Department did review the information and documents............unfortunately, the review of Payment has already taken quite a bit of time, I have asked our colleagues in Payments to expedite as much as possible their handling of the information and documents that you submitted..... . Once again, my apologies for the fact that this matter is ye to be fully resolved.

-- I expect that we will be able to provide you an update within the next 1-2 days. Sincerely..." (I removing some parts of communication with dots to not have influence on exact person or to not showing some internal company data).

Update by user Nov 07, 2018

Hello again I will continue to share my experience about how it is to be new Payoneer user, and have payment on pending status for 13 days. As I wrote on 5.11.

to Payoneer Customer Care department to complain about holding payment too long without sense, and I got answer now: "Response 11/07/2018 08:58 AM Thank you for contacting us, We would like to apologize for the late response, it's due to a high volume of incoming inquiries. Please note that your payment is currently under review with our Payments Department.

You will be updated as soon as the payment has been reviewed." I think they could even grow a lot more if they respect and have a good normal relationship with the users. Thanks, bye

Update by user Nov 07, 2018

typing mistake: their last request received today 7.11 instead of 7.10 as I wrote in Update 1, thanks

Update by user Nov 07, 2018

Update 1 : 30.10 they asked from me to send them invoice for this transaction. 07.10 they are asking from me new thing to put on web page my name or that is webpage owned by me.

They do not trust their user again. So strange why they did not ask for this 10 days before or when they were looking for an invoice.

Original review posted by user Nov 06, 2018

I heard about Payoneer and I have intention to use that to get money from my client. I opened new account and I sent identification document on 15.10. that's verified. Now I can tell that they want to get new users, but obviously have no time, no trust no sense for keep new users to show benefits and even send me emails to invite friends to open a new account at Payoneer knowing that I can't be satisfied with some pending waiting and recommend Payoneer to someone. I received Global Payment transaction 12 days ago from my client, still status pending. At least one week after filling in information about my business, website, invoice status is still pending. I contacted the support several times, and I got answer:

"At Payoneer, all payments are subject to review. With this being said, this means there are a variety of different reasons why a payment can be stopped for review. We perform these reviews to assure that all payments received are for business purposes, and also that they further comply with our terms and conditions. It is a further effort for Payoneer to remain compliant in the many financial regulations and international laws that we are subject to abide by. With this said, something like an average time per user for a payment to be reviewed does not quite exist, as there are many factors in a review. However the rule of thumb when receiving payments through the Global Payment Service is at least 1-3 business days (if there are no reviews or additional information needed)."

I can't understand that is not solved yet, positive or negative. Maybe better to ask from users to pay as a fee one hour of some reviewing expert to make that review in 5 days.

I don't want to tell which payment alternative I prefer now, to not be like someone making pressure on me, but with this experience Payoneer is not option for serious work. Thanks

Product or Service Mentioned: Payoneer Account.

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My name is Imtiaz Hussain and working with traders since Sep 2015. My traders from UK and USA are depositing my money in Payoneer but payoneer is not issuing proper receipts/confirmation for receipt of money.

They do not tell the balance of my money whereas I have deposited more than 24 Billion US Dollars. Payoneer approved my account on 22 Jun 2018 but the hackers employed there are not allowing to withdraw the money.

I request for early release of my money. Thank you


We apologize but we have to comply with the rules and regulations imposed by the US government, MasterCard, and our banks and because the payment approval department was not able to prove that the sources of the document can ensure the safety and security of the transaction done via Payoneer it has been declined.

to Anonymous #1597193

Thanks for reply and apologies, I understand that there are a lot of regulations and rules but that is all possible to cancel and explain to Payoneer user in some normal period at least 5 days but not 14 days, or to ask for each transaction some statement from user where user will confirm that type of job or sender of transaction is not covered with that forbidden things, but however any transaction is possible to be declined with this statement: "• Any other category or payer that Payoneer decides to prohibit, in its sole discretion;"

Payoneer Verified Representative

Hi, my name is Cristale and I am part of the Payoneer community team. The verification process is an unavoidable part of the payment receiving procedure.

As it is mentioned in the email “we perform these reviews to assure that all payments received are for business purposes and also that they further comply with our terms and conditions.” We understand that you have been asked to provide documents time after time and the review was delayed and took longer than expected but this usually occurs when the original document provided are invalid and then the documents are requested once again and needs to be reviewed for the second time which causes the overall delay.

According to your message, the global payment service details were cancelled because the line of business you receive the funds for does not comply with the terms and conditions, our terms and conditions can be viewed from the bottom of your Payoneer account. If you have any question, please send us a direct message too and we'll be there to assist and answer your questions.

to Payoneer #1596651

Hi Cristale, please don't give some fake facts because I didn't send some invalid documents, and you decided to refuse transaction after 14 days of reviewing, based on url which I administering and which I entered at start of reviewing. This is the list of Payoneer reasons if sender or reciever has some cousin connected with the following: "It is strictly forbidden to make or receive payments as consideration for or in connection with: • Any illegal act; • Antiques and art; • Drugs, alcohol, or drug paraphernalia, or items that may represent these uses; • Obscene or *** items, adult businesses or adult related services, including escort services, adult massage, or other adult-entertainment services, adult performer regardless of sexual orientation; • Digital currency; • Forex or Binary or any other variation of trading; • Payday loans; • Debt elimination, consolidation, or reduction services; • Donations; • Collection agencies; • Credit protection or identity theft protection services; • Bill payment services; • Gambling or betting, including lottery tickets, casino gaming chips, off-track betting, memberships on gambling-related internet sites and wagers at races; • Self-funding and/or Self-compensation; • Trusts and Asset Management services; • Crowdfunding; • Peer to peer payments for personal purposes that are not related to business purposes; • Precious metals and Rare earth minerals; • Online dating; • Healing services and related products; • Pseudo-pharmaceuticals, Vitamins and supplements; • Financial institutions, including Investment Firms; • Multi-level marketing; • Insurance sales and services; • Sales of stocks; • Tax refunds; • Sales of money-orders or foreign currency; • Wire transfer money orders; • Reselling prepaid cards or gift cardscertificates; • Personal use such as gifts, loans or payments from friends and family; • Prescription drugs; • Cigarettes, tobacco or e-cigarettes; • Internet, mail or telephone order pharmaceutical or pharmacy referral services; • Medical equipment, Prescription devices, controlled substances, unapproved drugs, unapproved medical devices; • Medical or healthcare services, including services for medical treatment, rehabilitation, vaccination, health checks, psychological counseling, dietetics, plastic surgery, surrogacy and massage; • Items that promote hate, violence, racial intolerance, or the financial exploitation of a crime; • File sharing websites allowing sharing, viewing or download of copyrighted content; • Goods or services that infringe on the intellectual property rights of a third party; • Products or services that process pop-ups or contain, promote, reference or link to any spyware, malware, virus, back-door, drop dead device or other program installation; • Live animals; • Products made from the skin of snakes, crocodiles or seals; • Real estate sale Unlicensed MSB’s and unlicensed escrow services; • Safe deposit services; • *** • Esoteric services (ex: astrology, psychic reading etc.); • Modification Chips and Circumvention Devices; • Fireworks; • Timeshares; • Illegal Wildlife Trade; • Airlines; • Official Identifications; • Virtual POS; • Lotions; • Weapons (including without limitation, knives, guns, firearms or ammunition); • Vacation Services (for example - apartment rental/booking agencies/car rentals/tour guides).

• Books and/or Articles Publishing Services; • Academic essay writing; • Health and beauty products, Cosmetics; • Replica and/or unlicensed branded goods; • Food and beverages; • Any other category or payer that Payoneer decides to prohibit, in its sole discretion;" So this is a list which I didn't read before as I never had a problem or bad review doing database administration but this is canceled because my client domain looks like it is connected with betting. But however this Global payment service allow to you to hold and refuse almost any transaction because someone has connection to list from terms and conditions, so that is something like if you would ask from users to send hoof of unicorn to approve transaction.

That is why I can't suggest to anyone to use Payoneer, that is too slow, too much complications and spending too much energy on not important things. Thank you but that service isn't normal.

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