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I highly recommend to drop Payoneer, they have totally unsecured system prone to be hacked. I had 2 fraudulent charges on my debit card tot. $ 1382.72.

Now Payoneer and parent company Ubiquity (Dispute Processing Service overseas) www.ubiquitygs.com

are trying to make it nearly impossible for me to file a dispute.

They are a SCAM!

May 19 I was contacted by Payoneer regarding 2 flagged suspicious transactions for total amount of $ 1382.72. I immediately called Customer Service (CS) to stop them and block my card.

Their CS did not advised me at that time, to take no action and stated: they would initiate an investigation on these claims and get back to me.

Jun 29 I called for a follow up, Payoneer admitted the 2 transactions were debited to my card. Although my card was blocked, they can only identify but cannot reverse fraudulent charges.

They advised me: I should have filed a dispute in May I only have 60 days window to file a dispute form.

Jul 6 I filed the dispute forms by email and called in to get a confirmation: Payoneer received it and no more action from my side is expected.

Jul 10 I received an email from Payoneer: In order to dispute a transaction made with your Payoneer card, kindly contact the service line under the toll-free number 1-85*-398-****

I disregard this note as I had already filed my dispute forms and it was received.

Sep 16 I call back CS for a follow up and I am being informed they have outsources the dispute center to company Ubiquity and I have to contact them.

Sep 19 I contact Ubiquity, they ask me to re-file the forms all over again. They email me the form but they only accept claims by FAX or Regular Mail.

Reason of review: Poor customer service.

Location: Los Angeles, California

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Jaydien Wkm

I had something like this happen to me as well! They are the worse company i have ever filed fraud dispute with.

I had fraud on my account on 12/19 was told i was unable to do anything until the transactions posted to my account. 12/23 filed the dispute, was told i would receive a provisional credit within 10 business days, yet on 1/7 there was no update and no provisional credit. I called to state that i did receive the provisional credit was told they would escalate the issue and have an update not an answer in 1-2 business days.

When i tried asking if this was normal and all the lady said was that she understood. Worse customer service and terrible supervisor.

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reply icon Replying to comment of Jaydien Wkm

sorry to hear that, they are definitely a scam, they operate as an extortion machine. Payoneer systematically, approve every payment in order to make a profit on transactions.

The suspicious transactions are also being approved, they don't care as they are not liable.

They put all the burden on the customer. This is criminal!

Payoneer
Payoneer

I am sorry to learn about your fraudulent charges in your account. I'll be happy to step in and look into it myself to help out. Can you please email us at community@payoneer.com with your details so we can help out?

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