Payoneer
Payoneer Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Payoneer has 3.5 star rating based on 199 customer reviews. Consumers are mostly neutral.
20% of users would likely recommend Payoneer to a friend or colleague.
- Rating Distribution
Pros: No pros, Working almost well until they steal your money, Dont know any.
Cons: Poor customer service, Bad support, Completely useless customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Payoneer has 3.5 star rating based on 199 customer reviews. Consumers are mostly neutral.
20% of users would likely recommend Payoneer to a friend or colleague.
- Rating Distribution
Pros: No pros, Working almost well until they steal your money, Dont know any.
Cons: Poor customer service, Bad support, Completely useless customer service.46% of users think that Payoneer should improve its Payment and refund flow.
46% of users say that they might use Payoneer in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "dont get involved with payoneer - adding pics to prove their lieing", "Find an alternative solution", "Stay away. Find *anyone* else to do business with.", "I am using them because I have no alternative. Dont use payoneer , if you have alternative", "Don't use Payoneer. Never. If you must - then do not hold any money on it for longer than a day.".
Most users ask Payoneer for the refund as a solution to their issues.
Consumers are not pleased with Billing Practices and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Payoneer Reviews
"Blocked me from recieving funds"
I have started to use Payoneer because it seemed like an ideal overseas option; however, it is is not reliable at all. They blocked a payment from my company,...
"I have been sending emails and making phone class and trying to get my code to sign in and no help"
I have been trying to phone and send emails and get my code to sign in to get my pay, but there is no help or answer. This is the worst service ever.
Lahore, Punjab Province
There is problem with my Payoneer account whoever I login , after enter password questions are appears and there is one question which is not selected by me each time Q is change.
When question appears the 2nd question is changed each time and it is also not selected by me.For example in first attempt the questions are " what's the name of your eldest child" and 2nd question "when your parents anniversary" and when my account is locked and after reset password when again questions appears first one question is same but the second one is different like " age difference between you and your father?"
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Payoneer is ripping me off with new fees and also fiddling with the last transfer I did in order to charge more fees. There are evidence in relation to malpractice officialised scam and interference
Company fixed the issue and I have been provided with apology. Chatted a customer service rep that investigated the issue and confirmed that the virtual card has been cancelled. When it comes to fees I just need to find another financial service with better policies.
I transferred 1500 to my bank account but they interfered illegally with the transfer, and to date, the 169 they solely decided to transfer hasn't reached my account. I hope they stop these malicious, dishonest, and unprofessional practices.
- Can provide financial services-
- Malpractice lies unprofessional performance scam
Preferred solution: Stop the nuisance
User's recommendation: Be very careful and keep a handwritten diary. Also save your screenshots in external drives clouds etc
Dear Ndioguou, Thank you for bringing this to our attention. I’m sorry to hear about the challenges you’ve faced with your card and the transfer to your bank account.
Please contact our support team through one of the channels listed at http://paynr.co/ask and they should be able to assist you with that. Thank you for your comprehension Aron, from the Payoneer team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Wire declined
wasted over a month talking to payoneer, waiting for account to become avaible, listening to diffrent stories , in the end for payoneer to decline the wire tranfer without any reason or guideline they can explain just a random "you got to be more active" stay away from this company dont waste your time here, try a diffrent platform
Preferred solution: Apology
User's recommendation: dont get involved with payoneer - adding pics to prove their lieing
Dear Anton, Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you've experienced.
It’s disheartening to hear that your interactions with us did not meet your expectations. I’m glad to inform you that your account is indeed active and you can use our Payment Request service to receive payments from various countries, learn more here https://payo.biz/4710Xhe. We understand that the previous process was not ideal, and we're committed to improving our communication and support. If you have any further questions or need assistance with using our services, please reach out directly to our support team.
We are here to help and ensure a smoother experience moving forward.
Thank you for your patience and understanding. Best, Kiara from the Payoneer team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Receiving accounts in USD
so to conclude , wasted over a month talking to payoneer, waiting for account to become avaible, listening to diffrent stories , in the end for payoneer to decline the wire tranfer without any reason or guideline they can explain just a random "you got to be more active" stay away from this company dont waste your time here, try a diffrent platform
Three days later, there was no update. I contacted their support team to ask what was going on and they replied that it would take another 1-2 days. After two more days, there was still no update. I contacted them again and they told me that all the paperwork was fine, and it would take an additional 1-2 days.
They forwarded it to the correct team. Even after another 2 days, there was no change.
Ten days later, I am still without a working account and there is no deadline for when the service will be provided. It seems a common thread here is that customer support is lying and clueless.
- Bad costumer service
- Bad services
Preferred solution: Deliver product or service ordered
Dear Anton, We’re sorry to hear about your experience. Unfortunately, we are unable to locate your account based on the information provided.
We would love the opportunity to review this further for you and help resolve any issues. Please contact us directly through this link: paynr.co/ask, and we'll be happy to assist you.
Thank you for your patience. Best, Kiara from the Payoneer team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Payoneer stole my $34k
My balance was disabled with over $34,000 on it. I did not get any reason or deadline for the return of my funds from customer support.
I also did not violate any laws or rules and conducted my business activity following all necessary procedures and rules. Nevertheless, Payoneer blocked me, basically took my funds and refuses to tell me when they will return my money or what I should provide to speed up the process.
Payoneer is the worst, most stressful experience I have ever had, and I sincerely hope that the SEC will prosecute this fraudulent company. Maybe they will learn a lesson and stop committing fraud and illegal activities against their customers.
- Takiing into account that they are fraud
- Worst customer support ever
- Steal money
Preferred solution: Full refund
User's recommendation: Don't use Payoneer. Never. If you must - then do not hold any money on it for longer than a day.
Dear Maksym, Thank you for taking the time to leave a review. We are sorry to hear that you are experiencing difficulties with the platform.
Customer satisfaction is crucial to us, so your feedback helps us to refine and improve our service. Payoneer works under a robust, risk-based compliance program that addresses the regulatory requirements of our services. We care greatly about the safety of our customers' funds and compliance with financial regulations is an integral part of our operations. Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform, it is required by law and is done for your safety.
We understand that sometimes verification process can take up several days to be completed. We genuinely appreciate our customers' understanding and cooperation in this regard. Please rest assured that reviews like this won't happen every time you use your account.
Our commitment to improving your experience with us is so important and we will continue to work to refine this. Best, Kiara from the Payoneer team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Balance Problem
I have been waiting for the money that I have received for about a week, but it has not been reflected in my balance by Payoneer. And although I reported the problem to you many times, I received nothing but the answer 'There is an error in the system, it will be fixed' and each time I patiently waited for you to fix it. But I'm tired of chasing my own money.
- There is no upside
- Prolong the problem instead of solving it
Preferred solution: a solution
User's recommendation: Don't use Payooner, they can't even solve the problem caused by them.
Dear Frukan, Thank you for sharing your review. We are truly sorry to hear about the inconvenience you've experienced.
We have escalated your case to a supervisor, and they will be contacting you as soon as possible. For more information, please feel free to reach out to us through paynr.co/ask.
Thank you for your patience. Best, Kiara from the Payoneer team
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Total ***
I could not even get verified on here because of their incompetence.
You can submit all the verification documents they ask for but they just reject them. Never mind that the same documents were just fine for PayPal and my financial institutions for business banking.
No, documents from the IRS and the State were apparently not good enough for them.
Constant loop of verification/denied.
'Customer service' don't help at all. They just parrot the same script over and over and never really
- Helps avoid fees with dreamship
- Incompetent customer service procedures and email service
- Pain to deal with
- Will not accept verification documents from us states or irs
Preferred solution: Apology
User's recommendation: Stay away. Find *anyone* else to do business with.
Dear Derek, We're sorry to hear about the inconvenience you're facing with the verification of your account. We understand how important it is to have a smooth experience.
We appreciate your efforts in providing the necessary documents. Verification is a crucial step to ensure the security of transactions and adhere to international financial regulations. To assist you further, we recommend visiting the following link: https://payo.biz/475bbhS, where you can learn more about why your document might have been rejected. Please be aware that due to international financial regulations, our verification department is only able to accept certain types of documents to ensure compliance.
If you have any questions or need further assistance, feel free to reach out to our customer support team. We're here to help you through this process.
Thank you for your patience and cooperation. Best, Kiara from the Payoneer team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
More than $400 is held by Payoneer for no reason
I have a store on eBay and the money is deposited by eBay to Payoneer
After sending all the products to customers and got positive feedback
eBay sent money to Payoneer more than 25 days ago
The payments are still under review
Every time I open a ticket they send a message and apologize for the delay
They say we will inform you via email
Knowing that I was receiving payments last year and there were no problems with my account
Now they invented this problem to suspend the money
I do not advise anyone to rely on Payoneer for work because your money will be detained for no reason
I opened 6 tickets to no avail and until now I am waiting and there is nothing that I need to send to the verification center
What should I do, friends? How can I solve this problem with this company?
This is the ticket number that you recently opened and the issue was not resolved
2 4 0 6 0 4 - * * * * 1 6
Preferred solution: I would like to resolve the issue with my account and not hold my funds that eBay sends to me
User's recommendation: I do not advise anyone to rely on Pioneer until its problems are resolved
Dear Maynor, Thank you very much for providing the additional information that was requested. We can see that you have experienced a delay with your payments and sincerely apologize for the inconvenience this may have caused.
Your case is being actively handled by the relevant team and they have been notified that this matter requires their immediate attention. Please rest assured they will get back to you as soon as there's an update. If you have any further questions, please don't hesitate to contact us back.
We are always here for you. Best, Kiara from the Payoneer team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Payoneer is scamming a lot of people for years!
I'm a freelance music composer for media using Payoneer to receive payments from some of the largest international music library companies since October 2017. I have received dozens of payments each year without any issues until June 2023 when Payoneer canceled a payment from Pond5 (from whom I received numerous payments since registering with Payoneer) without reason and without contacting me about the matter.
After many futile online chats with their customer support, where they provided a bunch of excuses just to buy time and entertain me, my money is still not released and remains in their possession.
Upon researching online reviews and complaints about Payoneer, I came across sites like PissedConsumer, Complaints Board, Trustpilot, Ripoff Report, etc., where I read many (and I mean MANY) customer reviews spanning several years, all complaining about the exact same procedure they used with me.
So, it seems this is not an isolated incident.
Since almost a year has passed, and because I am tired of waiting for my money to be released, I will escalate this matter to the Consumer Financial Protection Bureau (CFPB), a U.S.
government agency dedicated to making sure you are treated fairly by banks, lenders and other financial institutions. Additionally, I will share this entire story with the International Consortium of Investigative Journalists (ICIJ) because they also appreciate learning about such corruption cases.
Heres my advice: If you are a freelancer working with international companies, stick to reliable platforms like PayPal and avoid falling victim to companies like the one I am complaining about - just as you would avoid a plague!
Preferred solution: Full refund
User's recommendation: Stick to reliable platforms like PayPal and avoid falling victim to companies like Payoneer
Hello, Thank you very much for taking the time to leave a review. We are so sorry to hear that you've encountered a situation like this with your payment.
We would love to offer a solution as far as possible. Please kindly provide us with your reference number. This will help us check why this happened and see what can be done to fix this for you. We at Payoneer are constantly working to improve our customer support.
Thank you for your cooperation and understanding! Best, Kiara from the Payoneer team
Replying to
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Plano, Texas
Not canceling payment
Please cancel a payment I made only 30 min ago. Why is it so hard to get in touch with somebody? Live chat is no help they wont cancel the payment for me
Dear Mark, Thank you very much for reaching out regarding this. We understand that you'd like to cancel your payment.
We totally understand your frustration and apologize for the inconvenience that you've encountered. We have sent you an email regarding this matter, please feel free to respond to it if you need further clarifications. Also please don't hesitate to contact us through out Support Center.
We are always there to help. Best, Kiara from the Payoneer team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Automated replies with no help at all.
Company fixed the issue and I have been provided with apology. They approved my document finally.
I've been going back and forth for two weeks trying to verify my address. I sent two utility bills and a bank statement - all current, but they were declined for no reason and I was asked to provide more.
Here in Japan, bank statements are not sent to residential addresses. Therefore, I had to pay for the bank statement from my overseas account. Still, that was not good enough! This is the worst online company I've ever dealt with!
I've wasted so much time and money on calls to customer service, who just tell me they will manually review the case. Then, I receive the same generic email.
- Customer service cannot be reached
- Emails not answering questions
Preferred solution: approved so i can sell on Ebay
User's recommendation: never deal with this company
Hello, Thank you very much for your feedback. We understand that you experienced difficulties with getting your document approved.
Please do not hesitate to contact our Customer Support representatives so they can assist you with that.
You may do it via this direct link: http://paynr.co/ask Thank you for your comprehension! Best, Aron from the Payoneer team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toronto, Ontario
I have been sending emails and making phone class and trying to get my code to sign in and no help
I have been trying to phone and send emails and get my code to sign in to get my pay, but there is no help or answer. This is the worst service ever.
Dear Sharde, Thank you for reaching out and sharing your feedback. We want to let you know that we have sent you an email (240822-009782) to assist with your inquiry.
Please check your inbox and let us know if there is anything else we can help with. Best, Kiara from the Payoneer team
Cheonan, Chungcheongnam-Do
Blocked me from recieving funds
I have started to use Payoneer because it seemed like an ideal overseas option; however, it is is not reliable at all. They blocked a payment from my company, which is verifiable, and so far have held me up from receiving those funds.
The reason: they are not sure if they can accept payments from (an extremely reputable and well-known source: everyone in America knows it). So I wanted to talk to a person or something live, but it is so difficult and convoluted to get in touch with a human being.
Every time I would call the customer service center, it would check my ID, say that I need to go to the customer service center online (which is just a bunch of pre-entered questions and answers), and hang up!
Now I am worrying about how reliable they will be once I start a new project and I am even worrying whether or not they will block me. No one should feel this insecure with an institution that handles their money, It is really bad.
User's recommendation: Find an alternative solution
Hello, Thank you for sharing your experience with us, and we're truly sorry to hear about the challenges you've faced. We understand how important it is to have reliable and smooth transactions, especially when it comes to your finances.
Our team is committed to resolving this matter swiftly. Please reach out to us directly at paynr.co/ask so we can assist you in more detail. We're here to help ensure that your funds are processed securely and that any concerns are addressed promptly.
We appreciate your patience and look forward to resolving this for you. Best, Kiara from the Payoneer team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Verification Center
As you can see, Payoneer contacted me, but seriously, my problem wasn't solved at all. Moreover, they declined my documents again, whereas my husband provided them with the SAME type of document, and ohmygod, they accepted it.
Like literally the same document. Mine was declined, his was accepted.
I can't logically explain how it works. I closed my account with Payoneer.
Only because I don't have an address displayed on the documents here, in South Korea (which is totally fine because different countries have different systems), you refuse to verify my account. I've tried providing other valid documents with the address (lease contract, certificate of registration), but no, Payoneer doesn't care. They only accept those two document types. And I am not able to do anything about that.
If you want to continue having international customers, you definitely need to consider adding some other types of documents. And by the way, your customer support and the structure of the customer center or whatever it is, suck.
Preferred solution: Add other document types, make better customer support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Hello Payoneer team , I am currently experiencing...
Hello dear Payoneer team I have submitted documents many time but unfortunately again again my documents was rejected I have so sad because my payment was pending form 25 days ago please resolve my issues I have worries
Hello Payoneer team , I am currently experiencing an issue with my Payoneer account.I submitted my national ID card for verification seveen Day ago,but still under review. I kindly request the Payoneer team to review my national ID card from my account and accept it ,as it is my genuine identification.I hope that my account can be reviewed promptly. Thank you
Hello. We understand that you need your document to be reviewed.
Please contact our support team via one of the channels listed at paynr.co/ask and they will be able to assist you Thank you for your comprehension & collaboration! Best, Aron from the Payoneer team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I COULD NOT GET MY PAYMENT, ITS BEEN AS UPCOMING FOR 2 WEEKS !
It's been almost 2 week since I got the payment from my customer but it seems still upcoming in the Payoneer System and I could not get my payment to my balance. When I tried to reach customer service, they could not give exact reason and the date that the problem is going to be solved.
I am using Payoneer for doing business and have payment liabilities. I need my payment ASAP but I could not reach anybody !
When I reach, they are responding with so generic information like a bot robot and they are not solving any issues. I am going bankruptcy if I could not get my money ASAP.
Preferred solution: I am not getting my payment to my balance. I want my money.
User's recommendation: customer service is useless, think 2 times to use Payoneer if you are doing business and payment liabilities
Dear Bahadir, Thank you for taking the time to share your experience with other customers. We regret to hear about the issue with your pending payment.
Please rest assured we are doing our best to help. Your case is currently being handled by our relevant team. Please expect them to return to you in the next few business days. In most situations, our support representatives are able to assist customers immediately and solve problems on the go.
However, some of the cases demand coordinated efforts of different departments or time-consuming investigations. Handling time for such cases may be extended. We are doing our best to resolve this for you as soon as possible. Once you feel like your issue has been solved, please kindly consider adjusting your review's rating.
That would mean a lot to us.
Thank you for your understanding and cooperation! Best, Kiara from the Payoneer team
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Hello, Thank you very much for taking the time to leave a review. We are so sorry to hear that you've encountered a situation like this.
We would love to offer a solution as far as possible. Please kindly contact us through paynr.co/ask. This will help us check why this happened and see what can be done to fix this for you. We at Payoneer are constantly working to improve our customer support.
Thank you for your cooperation and understanding! Best regards, Kiara from the Payoneer team
Hello, Thank you very much for taking the time to leave a review. We are so sorry to hear that you've encountered a situation like this.
We would love to offer a solution as far as possible. Please kindly provide us with your reference number. This will help us check why this happened and see what can be done to fix this for you. We at Payoneer are constantly working to improve our customer support.
Thank you for your cooperation and understanding! Best regards, Kiara from the Payoneer team