Payoneer

I am not allowed to change my password

I am not allowed to sign in, I am getting locked out automatically

my old number is disconnected and I cannot use this number

I cannot reset my password without my original number so I am permanently locked out of my account and I believe this has been done out of spite for complaining (victimisation)

All customer service ignore my emails when I respond and this has gone on for several months

I sent my original IDs requested by [PERSON_NAME] and when I did, the case was immediately closed thanking me for my service. When I contacted them again, the complaint was closed down immediately as resolved

I have heard this company had gone into foreclosure and this is the reason this is happening?

my old mobile is [PHONE_NUMBER]

This company does not allow you to change contact details.

You are locked out permanently if you do change it. The customer services are only there to hold the framework of the company up by holding peoples funds. They are a sinking ship There needs t be a proper media campaign to inform customers that this company is going out of business. They cant afford to pay a tech team to alter payoneers site, These issues did not exist last year as I had joined them as a new customer.

The whole system is a merry go round scam as of this year.

Payonneer are trying to find a buyer. No one is going to buy this risk because of greed of the owner.

I am not allowed to change my password.

I am not allowed to sign in; I am getting locked out automatically.

My old number is disconnected, and I cannot use this number.

I cannot reset my password without my original number, so I am permanently locked out of my account, and I believe this has been done out of spite for complaining (victimization).

All customer service ignores my emails when I respond, and this has gone on for several months.

I sent my original IDs requested by [PERSON_NAME], and when I did, the case was immediately closed, thanking me for my service. When I contacted them again, the complaint was closed down immediately as resolved.

I have heard this company had gone into foreclosure, and this is the reason this is happening?

My old mobile is [PHONE_NUMBER].

This company does not allow you to change contact details. You are locked out permanently if they do change and you try to tell customer services.

Do I need to inform customers that this company is going out of business because you can't afford to pay a tech team to alter Payoneer's site? Is this correct?

Customer ID : 5429****

My Payoneer account balance has been disabled for more than two months without any clear explanation.

I currently have $6,550 in my account, and I cannot access my own money. Every time I contact customer support, they simply say that the account is under internal review.

My tickets are repeatedly closed without any real answer, and no one provides a clear explanation of what is happening.

This situation has caused serious financial and emotional stress. Because I cannot access my funds, I have already lost clients who simply do not believe that a financial company could freeze someones account for two months without explanation. People think I am making excuses.

I am also now facing the risk of eviction from my office because I have been unable to pay my rent due to my funds being blocked.

For more than two months I have sent emails and opened multiple support tickets, but nothing has changed.

I only receive vague responses while my own money remains inaccessible.

Keeping a customers funds for months without explanation is extremely unfair and distressing. I feel completely helpless in this situation.

If this issue is not resolved soon, I will continue filing complaints with financial regulators and pursue all available legal options.

I have been working with Payoneer for more than 10 years. They WERE an excellent company.

That's no longer true. They are now a BAD company, their behavior is arbitrary and support is terrible and slow. They block your funds without any good reasons (just because they are checking) and that happens for a week even if you need that money for a travel (like in my case). Zero respect for customers.

Zero. Be prepared to have your money blocked at anytime without any good reasons for a week or more. The funny thing is: you need to provide them the information you already provided dozens of times during the previous years (yes, exactly the SAME information). Even after doing that, they will take a week or more to complete the check.

And you'll receive an official email from Payoneer saying that situation was resolved and everything is back to normal, and then surprise! It's not true, they were lying! Your funds are still blocked.

Huh? Unacceptable.

My Payoneer account balance has been disabled for more than two months without any clear explanation.

I currently have $6,550 in my account, and I cannot access my own money. Every time I contact customer support, they simply say that the account is under internal review.

My tickets are repeatedly closed without any real answer, and no one provides a clear explanation of what is happening.

This situation has caused serious financial and emotional stress. Because I cannot access my funds, I have already lost clients who simply do not believe that a financial company could freeze someones account for two months without explanation. People think I am making excuses.

I am also now facing the risk of eviction from my office because I have been unable to pay my rent due to my funds being blocked.

For more than two months I have sent emails and opened multiple support tickets, but nothing has changed.

I only receive vague responses while my own money remains inaccessible.

Keeping a customers funds for months without explanation is extremely unfair and distressing. I feel completely helpless in this situation.

If this issue is not resolved soon, I will continue filing complaints with financial regulators and pursue all available legal options.

All I want is a clear explanation and the immediate release of my funds.

writing once again regarding the funds I withdrew to my payoneer account, which remain pending due to unresolved id verification issues. I have submitted multiple messages and provided all necessary documents as requested, yet my id keeps getting rejected.

I understand that the mismatch is due to the name I used on my payoneer account, Gabriel Adebayo, while my official id card shows Adebayo Joseph Damilare. This name variation reflects my full legal name, and I have explained this clearly. Unfortunately, your system has not allowed me to upload a new or alternative document for further verification - I am now blocked from even making another attempt. This situation has delayed my access to the funds I legally own, and I have already missed using them for their intended purpose.

If I had known this issue would persist, I would not have chosen payoneer for this transaction. I am now formally requesting that you urgently review my case, provide a clear solution, and allow me access to my funds. If this continues unresolved, I may be forced to take further action, even if the cost exceeds the amount held. This is not a threat but a statement of how critical this matter has become for me.

Please treat this as a final warning and assist in resolving this immediately. Thank you, gabriel Adebayo

I strongly warn ambitious professionals and entrepreneurs: do not use Payoneer. My funds have been blocked for months without any valid reason or explanation, causing a serious impact on my business and cash flow.

Their so-called customer service is inefficient and unhelpful, providing only vague responses and no real solutions. This situation has forced me to file a police report and initiate legal action in order to recover my own money a complete waste of time and energy, all because of what feels like their tactics of organized theft.

I absolutely do not recommend Payoneer to anyone who values their work, their time, and their financial security.

Hello,
When registering on Payoneer, I entered my current address using the Yango app because I did not know that documents would be required. I have all my documents. I have successfully passed the passport verification stage, and it has been approved.
However, the address verification stage is causing a problem. I have contacted many of your support team members for the past 2 days, but the issue has not been resolved.
I kindly request that my address be changed to my registered residential address, as there is no option for me to do this from my profile. It must be done manually.
I am providing the following documents for your reference:
1. My birth certificate
2. My ID card
3. My military ID
4. My driver's license
5. An electricity bill of my registered address
6. An electronic wallet statement
7. Bank statement
Please assist me within today. I am currently unemployed and need money to live. I need to complete my registration on Payoneer to find a new job.
Thank you for your attention. I hope you will be able to help me.
Note: All documents except the bank statement are in Azerbaijani.
Best regards,
Ilgar.

I submitted documents on February 2, 2026, for a name change request, but I received no response from Payoneer. Whenever I contacted chat support, I was told that my case was under review by the internal team.

After a significant amount of time passed, I filed a complaint and spoke with a supervisor, but I was given the same responsethat my case would be escalated.
Later, I received a call from a supervisor informing me that my account was being blocked due to a prohibited transaction. I asked them to specify which transaction was considered prohibited and requested that they point it out so I could provide clarification or supporting documents. All payments in my account were sent by my clients, and I have proper invoices and proof to verify that all transactions are legitimate.
I would like to understand whether receiving payments from an individual Payoneer account is considered a prohibited transaction, and where exactly this is stated in Payoneers terms and conditions.
Additionally, the supervisor advised me to withdraw my balance and mentioned that the funds would be unblocked for withdrawal. However, when I attempted to transfer the funds to my Wise business accountwhich is registered under the same business details as my Payoneer accountthe transfer was declined.

I was then told that virtual banks are not accepted and that I must use a physical bank account.
As an overseas individual, if I had the ability to open a physical bank account in the USA, I would not have relied on a virtual account in the first place. This situation has caused significant inconvenience and frustration, and I strongly feel that users are not being properly supported or considered in such decisions.
I would appreciate a clear explanation and a fair resolution to this matter.

I have an unknown vendor charge on my Amex. I'm trying to get in touch with someone to question what it's for.

I cannot get through to anyone without an account number, which I do not have.

I guess I'll have to just dispute the charge with Amex. Unreal that you can't speak to anyone without an account.