89 views
New Reviewer
With Company response
1 comment
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
4.7

Can't believe I'm having to write this but Payoneer has disappointed me to the core. My journey with this service started back in 2017 and I used it well until early this year when they just chose to block my account pending ID Verification.

I submitted my ID and each time I got vague responses ranging from your ID is blurry to your date of birth is not correct while I kept receiving money with it being stuck in the platform.

I tried to follow their support procedure to have my DoB corrected as I wasn't sure of the mistake I made with my date upon signing up and guess what - My USD balance was disabled and MasterCard was blocked.

I get in touch with their CS and they say my account is under Internal Review which was okay by me as I thought that maybe they were just fixing the issue with my Date of birth. Well, that wasn't the case.

I then get a long email telling me that my account will be closed once I withdraw my funds via my bank account. The problem is, I can't add my bank account as these guys are refusing to do a simple update of my date of birth.

In short, what they are telling me is that I might never get my hard earned money at all which is really frustrating. For over 3 months I've been patient with their CS but this, this isn't fair.

Even if they say I broke their T&C's, I just don't understand. I've never self-funded my account, the only source of income for my Payoneer was my Fiverr Account, a platform they recommend and I used the card only for Online and Physical Purchases, nothing as explicitely stated by their T&C's, I've read them from front to back, thrice now!

I know, you can mistreat us, especially freelancers in the world and it's alright, we have no recourse and we can't report to any institution to defend us.

But it's important for you to realize that we are not some names on some screens and our funds are not just numbers on an excel document. We are real people, with real lives, surviving in some of the world's harshest economies. The least you could do is trust us a bit and stop seeing us as Scammers, some of us are just legitimately working for a living.

I know my hard work has been devalued and I might lose all my money as you will tell me the same things you have been over the last three months and that's fine, all I'm asking of you is to stop treating your customers especially those in the third world with contempt and start treating them a little better.

Best regards

Reason of review: Won't fix account.

Monetary Loss: $300.

Preferred solution: Change my Date of Birth.

Payoneer Pros: Convenience of transferring funds into the account, Website, Technology and fees.

Payoneer Cons: Poor customer service, Bureaucracy.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Payoneer
Payoneer

Hello there. We are very sorry to hear of these issues that you have been having with your account.

Since our company is a very well regulated financial institution we need to make sure that we have the correct information of our users on file. This means that we would need verification to confirm your date of birth, and that verification would need to be in acceptable shape for our team to accept. If our team is unable to confirm your information we would not be able to provide you with our services. But still, we would like to look into the situation and see if we can help and shed more light on your specific situation.

Please send a private message with your account details if you would like, and we'd be glad to help.

Thank you! Sincerely, The Payoneer Team.

Payoneer Reviews

  1. 231 reviews
  2. 43 reviews
  3. 33 reviews
  4. 20 reviews
  5. 20 reviews
Payoneer reviews